Open to full-time rolesCharlotte, NC · Remote

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Sam Baquera

Sam BaqueraSenior Product Designer

Helping people make confident decisions with their money.

I turn dense numbers into screens people can act on. As the first and only product designer across four engineering teams at SureCost, I shaped how pharmacies buy, track and stay compliant.

Compliance dashboard
Fairmark PharmacyNon-compliantNeeds you today

Rebate at riskSource ratio 61%Vendor · Tier 2

Buy3morecasestokeepyourrebate.

  • $48k accrual pendingThe rebate money is on its way.
  • Off-contract: $12.4kYou paid more than you had to.
  • WAC +3.1%The list price went up.
Illustration with sample data. Not a customer’s.
Status
Open to full-time roles
Based in
Charlotte, NC · Remote, Eastern Time
Experience
3+ years in product design
Focus
Fintech and healthtech

Results

From the case studies

  • Recurring revenue

    $12.5M

    Up from $6M

    Up from $6M in one year. Purchase Manager and the modernization work I led helped grow it.

    Compliance case study
  • Pharmacies signed

    2,000

    IPC

    in IPC, a national buying group that signed because of Purchase Manager.

    Compliance case study
  • Starting an order

    2 clicks

    Down from 5+

    Down from 5 or more, on the role-based home page.

    Enterprise case study
  • Customer pull

    200

    C-suite demo

    locations in the pharmacy system that asked me to present the redesign to its C-suite.

    Enterprise case study
Selected work

Four problems worth solving.

Each story starts with the people who had the problem and ends with what changed for them.

The four case studies, with Sam’s role, the timeline, where each one stands and its result
ProjectRoleTimelineStatusResult
Making Compliance Make SenseSureCost · 7 min readSolo designer12 weeksShipped, First phase of Purchase Manager$18K rebate shortfall caught before the month ended
Untangling the 340B SplitSureCost · 6 min readSole designerNot statedStaging, Demoed to customers, not fully shipped No launch numbers. It did not fully ship.
Designing for Enterprise ConfidenceSureCost · 6 min readSolo designer6 weeksDemoed, At the SureCost Insights conference<5s to get back to work after signing in, down from up to 2.5 minutes
Building the App the County Didn’tParkPlay Charlotte · 7 min readDesigner and developer28 days of workLive, On the App Store10s to book a court in 2 taps, down from about 3 minutes
Design and build

I build what I design.

From accessible design systems to an app on the App Store. I prototype in code, so engineers react to the real thing instead of a static mockup.

How I think

Four habits I bring to every project.

  1. 01

    Find the person behind the numbers

    Every screen is someone making a money decision with something on the line.

    Seen in Making Compliance Make Sense
  2. 02

    Make it make sense

    If it needs a glossary, it isn’t done. People should read their money in their own words.

    Seen in Making Compliance Make Sense
  3. 03

    Show what matters first

    Lead with the answer. Everything else waits one click away, not in the way.

    Seen in Designing for Enterprise Confidence
  4. 04

    Keep what works, fix what doesn’t

    Test with real people, keep the version that works, and say what I’d fix next.

    Seen in Building the App the County Didn’t

Examples 1 to 3 use sample data from the card at the top. Example 4 is from the Compliance story.

From my teammates

People I’ve built with.

  • His empathy for the user is why Sam designs solutions that users love.

    Dickinson MerrinDirector of Product Management, SureCost
  • His ability to educate and enable others, especially through Figma, is a huge force multiplier for our team.

    Muthu BalakrishnanLead Software Engineer, SureCost
  • Sam brings a rare combination of strong communication, deep attention to detail, and a genuinely kind, collaborative approach. … He is the kind of teammate who elevates the entire team.

    Austin BushProduct Manager, SureCost

Open to full-time roles

Let’s build something meaningful.

I’m looking for a senior product design role on a team that builds financial or health tools people depend on.

sam@baquera.design

Search the site

OverviewHome: who Sam is, results and the four studiesYou are here
WorkThe four case studies
AboutBackground, experience and teammates
ResumeOne page, also as a PDF
Making Compliance Make SenseHelping businesses avoid closure from agreements they didn’t understand.Shipped
Untangling the 340B SplitDesigning how one hospital order splits across purchasing channels, for a market where every hospital talks.Staging
Designing for Enterprise ConfidenceEarning enterprise credibility after being laughed out of sales rooms.Demoed
Building the App the County Didn’tShipping my own iPhone app after booking courts kept derailing plans with friends.Live
Proving Modernization Was PossibleNavigating constraints to redesign SureCost’s core experience fast.Not on Home
ResultsOverview
Selected workOverview
I build what I designOverview
How I thinkOverview
People I’ve built withOverview
Get in touchOverview
Copy emailsam@baquera.design
Open resumeThe one-page resume on this site
Download resume PDFSamuel-Baquera-Resume.pdf
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